We do everything possible to ensure that your order arrives quickly, safely and in perfect condition. On this page, you will find information about order preparation, shipping costs, packaging and delivery.
Shipping your order
Products purchased on www.jmarshop.com will be delivered to the address provided by the Customer during checkout.
Orders are generally prepared and handed over to the courier within 5 working days of receiving payment, unless otherwise stated on the product page or communicated directly to the Customer.
Preparation times may be longer for customised, made-to-measure or temporarily unavailable products. In such cases, the Customer will be informed promptly.
Orders are shipped via GLS or another qualified courier, depending on the destination and the selected service. Once the order has been dispatched, where available, the Customer will receive a link or tracking code to follow the shipment online.
Any delivery times shown during checkout are estimates and begin when the parcel is handed over to the courier. Delays caused by the carrier, weather conditions, strikes, public holidays or other unforeseen circumstances may affect delivery times. Our customer service team will remain available to provide assistance.
Shipping costs
Shipping costs include:
- order preparation and handling;
- packaging materials;
- transport costs.
The total shipping cost is calculated automatically during checkout and may vary depending on the destination, weight, volume of the products and the selected shipping service.
To reduce transport costs, we recommend placing all items in a single order. Orders that have already been confirmed separately cannot generally be combined into one shipment. Shipping costs will therefore be charged for each individual order.
Packaging and product protection
Each product is carefully checked and packed before dispatch.
We use appropriately sized packaging and protective materials designed to reduce the risk of impacts, scratches and damage during transport, with particular care given to acrylic products and more delicate items.
What to check upon delivery
When receiving your order, we recommend checking:
- that the number of parcels matches the shipping documents;
- that the packaging is intact and is not wet, crushed, open or damaged;
- that there is no additional tape or visible evidence of tampering.
If there is any visible damage or irregularity, we recommend accepting the delivery with a specific written reservation, clearly describing the issue on the courier’s delivery document, for example: “parcel crushed”, “packaging open” or “parcel damaged”.
We also recommend photographing the packaging before opening it and keeping the parcel and all protective materials.
In the event of a damaged product, missing parcel or item that does not match the order, please contact us as soon as possible at jmar@jmar.it, stating the order number and attaching photographs of the packaging and the product received.
Failure to make a specific written reservation does not affect the Consumer’s statutory rights. However, it may make it more difficult to establish that the damage occurred during transport.
Returns and refunds
Would you like to return a product or learn about the applicable conditions? Please visit our dedicated Returns and refunds page, where you will find information about time limits, costs, exclusions and refund methods.