Last updated: 17 August 2026
This page explains how to return products purchased from JMARSHOP and how refunds are handled. It summarises the conditions applicable to Consumers and should be read together with the website Terms and Conditions.
15-day right of withdrawal
JMARSHOP voluntarily extends the minimum period provided by EU law to 15 calendar days. A Consumer may therefore withdraw from a purchase without giving a reason within 15 days from the day on which the product is received. If an order includes several products delivered separately, the period begins when the last product is received.
Consumer withdrawal provisions do not apply to purchases made for business, commercial, craft or professional purposes, unless otherwise required by mandatory law.
How to request a return
Before the deadline, clearly communicate your decision to withdraw through our Contact us page or by sending a written notice to JMAR S.r.l.
To help us process your request quickly, please provide:
- your full name;
- the order number;
- the products you wish to return;
- the date of receipt;
- an email address or telephone number.
We recommend waiting for JMARSHOP’s return instructions before sending the parcel. This recommendation does not restrict a right of withdrawal exercised within the statutory time limit.
Return deadline and address
After notifying us of your withdrawal, return the products without undue delay and in any event within 15 days to:
JMAR S.r.l.
Via Battisti 7/B
30030 Olmo di Martellago (VE)
Italy
Products must be carefully packed and returned complete with any accessories. Using the original packaging is recommended where available, but its absence does not automatically cancel the right of withdrawal.
Return costs
Unless otherwise stated, the direct cost of returning an unwanted product is borne by the Consumer. If a product is incorrect, damaged in transit or not in conformity, contact JMARSHOP before sending it back. Where covered by the legal guarantee, the matter will be handled at no cost to the Consumer.
Condition of returned products
The Consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. Protect acrylic products carefully against scratches, impacts and breakage in transit.
Refund method and timing
JMARSHOP will refund payments received for the returned products, including the original standard delivery cost, within 15 days of being informed of the withdrawal. Additional costs arising from choosing a delivery method more expensive than the standard method offered are not refunded.
The refund may be withheld until the products are received or until evidence of their return shipment is supplied, whichever occurs first. Refunds are made using the same payment method used for the purchase, unless otherwise agreed.
Personalised and made-to-measure products
The right of withdrawal does not apply in the cases provided by law, particularly to goods made to individual specifications or clearly personalised, and to products cut, engraved, printed or otherwise modified specifically at the Customer’s request where they cannot normally be resold without substantial changes.
The exclusion does not automatically apply to a standard product merely because it is manufactured or prepared after the order is received.
Damaged, incorrect or non-conforming products
If the parcel or product is damaged, or if you receive an incorrect or non-conforming item, contact JMARSHOP as soon as possible. Where available, attach photographs of the packaging, shipping label and product and state your order number. Your rights under the legal guarantee of conformity remain unaffected.
Contact details
JMAR S.r.l.
Via Battisti 7/B — 30030 Olmo di Martellago (VE), Italy
Email: jmar@jmar.it
Telephone: +39 041 2688833
This page is an operational summary. In the event of any discrepancy, the Terms and Conditions published on the website and any mandatory provisions of applicable law shall apply.